Grievance Redressal & Escalation Matrix
Structured consumer support framework mapping official step-by-step resolution interfaces from primary support up to SEBI SCORES 2.0 and SmartODR portals.
Internal Officers Info
SEBI Regional Hub Address
3rd Floor, Eldeco Corporate Chambers-II, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010
Step 1: File Internal Complaint
Connect directly with our internal customer service deck via phone or email channels. All issues will be recorded, investigated, and addressed promptly.
Step 2: SEBI SCORES 2.0 Platform Escalation
If our internal resolution does not completely satisfy your requirements, investors can file a formal complaint on the centralized database portal.
SEBI SCORES 2.0 – Investor Grievance PortalStep 3: Online Dispute Resolution (SmartODR)
Alternatively, you can escalate unresolved disputes to formal online conciliation or legal market arbitration channels via the SmartODR portal.
Smart ODR – Online Dispute Resolution PlatformSEBI Registered Intermediary Details
(Proprietor: Saurabh Sahu)
Disclaimer: Registration granted by SEBI (Securities and Exchange Board of India), enlistment of RA with BSE (Bombay Stock Exchange) and certification from NISM (National Institute of Securities Markets) in no way guarantee performance of the intermediary or provide any assurance of returns to investors.